IT Outsourcing

	We have compiled below a list of questions that potential clients have asked us in the past.
	If you have other questions, we will be very delighted to answer them.
	How long have you been in business? Where are you located in India? Why have companies outsourced projects to you? What is our gain in outsourcing to EBT? How can we trust you? Do you take fixed price contracts? What are your payment terms? How do we pay you? Are there taxes involved? What's the minimum size of projects you undertake? What are your rates? Your rates are low! Is there a catch somewhere? Are your people certified? How do you ensure quality? Can you provide references? Where is the Decision making authority located? How do you assure confidentiality? How do we keep abreast of the progress of the project? Do you provide post-implementation support? How is EBT different from its competitors? We are planning a product, can we co-develop with you? Can you set up an exclusive development team for us in India? Can we visit your facility? How do we proceed?
	1. How long have you been in business? EBT was founded in 2000. Since 2000, we have leveraged the internet to provide India-based offshore development services to organizations worldwide.
	2. Where are you located in India? EBT has its Offshore Development Center in the Great city of Hyderabad in Southern India. Hyderabad is the Capital city of Andhra Pradesh. Hyderabad is well-connected to the world with an international airport and is World renowned for its technically qualified personnel.
	3. Why have companies outsourced projects to you? Below are some of the top reasons why our clients have outsourced projects to EBT:  I)  To drastically reduce operating costs and to get value for money.  II) To share the risks involved in development.  III)To gain access to world-class software Professionals in India.  IV)To finish projects in time, which otherwise cannot be finished in-house due to technical or staff limitations.  V) To gain a fresh and new perspective on a unfinished or stalled project.  VI) To localize existing software for use in other Countries and markets. If you think your current situation meets any of the above criteria.
	4. What is our gain in outsourcing to EBT? Companies outsource in order to achieve the following benefits: 1. Financial Savings 2. Technical Abilities. 3. Market Agility. The benefits gained by the client on a short-term basis would be:· Ability to focus resources and attention on core business initiatives. Reduction in headcount and attrition rates in the outsourced function. Re-skilling of remaining staff with better and more marketable skills. Refinement of project management, risk management, and service delivery skills. Implementation of demand management and service delivery disciplines. Optimization of systems management and support processes. · Access as needed to specialized resources Typical long-term benefits include:· Predictable results-based expense for the outsourced function over the life of an outsourcing agreement. · Joint and proactive problem solving and innovation. Superior management of the business application portfolio. Enhanced career opportunities for client staff, based on sophisticated. Management, contracting, and outsourcing integration skills.
	5. How can we trust you? Over the past 4 years, we have completed a large number of projects for clients in North America and Europe. We can provide you both Work and Client References.
	6. Do you take fixed price contracts? Yes. A fair number of our projects are fixed price contracts whereby the client is protected from cost escalations. We also work on per-hour basis and also have a unique Dedicated Development Center on offer for your immediate requirement.
	7. What are your payment terms? For Fixed Price Contracts: Advance: 25% Early-Proof of Concept: 25% Beta Release – 15% At Sign Off: 35% For time-and-material projects and Dedicated Development Centers Fortnightly/ Monthly We also agree to Milestone-based payment schedules on our Fixed Price projects. The above listed are all typical models, actual agreements may differ based on client specifics and requirements.
	8. How do we pay you? We accept cheques and wire transfers based on your convenience.
	9. Are there taxes involved? As it stands now, there are no taxes involved.
	10. What's the minimum size of projects you undertake? We take all sizes of projects once we are committed to a client.
	11. What are your rates? Our rates range from USD 15-25/hour depending upon skills required, time-line, project nature etc.
	12. Your rates are low! Is there a catch somewhere? We can offer these rates because we operate from India, where the living costs are far lower than most of the Western economies. India has an abundance of highly qualified software engineers and architects experienced in providing development services to the international market. Both these factors make our rates viable and practical.
	13. Are your people certified? Our people are certified in relevant Sun, Microsoft and IBM Technologies.
	14. How do you ensure quality? We have processes in place to ensure that quality is maintained at every single step of the development process. These processes are derived from industry standard practices and have been fine-tuned to meet the unique requirements of remote development.
	15. Can you provide references? Yes. We can provide both Client as well as work references.
	16. Where is the Decision making authority located? EBT decision-making authority is located closer to the client. Executive management based in the US. Client partners assigned to clients are accountable and empowered to quickly make all key decisions. Practice heads, CTO, etc. are in US and highly accessible to clients. · Many clients very favorably comment on EBT ’s responsiveness, and speed of decision making.
	17. How do you assure confidentiality? We sign NDAs and Confidentiality agreements with our clients.
	18. How do we keep abreast of the progress of the project? A regular Project Status Report will be sent to you by email. Over and above that, regular web meetings and teleconferences are held. The developed code is replicated/updated to your servers at regular intervals. This way, you get to review the progress of work even on a daily basis. Our Project Managers and Customer Relationship Managers are available to you on a 24X7 basis.
	19. Do you provide post-implementation support? Yes, we provide 8 months' free post-implementation support for all our development. Further support is also available at a charge.
	20. We are planning a product, can we co-develop with you? Yes.
	21. Can you set up an exclusive development team for us in India? If you expect a steady flow of work using consistent programming languages and operating systems, it may be ideal to have EBT set up an offshore team dedicated exclusively to your company. These contracts are generally for a period of 1 year or more.
	22. Can we visit your facility? Most welcome. Visiting our facility will provide you a first-hand experience of our place, our people and our infrastructure.
	23. How is EBT different from its competitors? We have never had a termination for project failure. All our customers reinforce this fact. Transparency in all our dealings. Cost-effective, on-time, high quality solutions. “We Never Let You Down” attitude. If problems arise we swarm projects and quickly bring in requisite expertise to get the job done without arguing about who’s at fault. Made possible by our culture and our economic model. We’ve never been terminated for non-performance. Client testimonials say EBT people go to extraordinary lengths to solve problems, or just help out. Our people model attracts talented, highly motivated client focused individuals with a “can-do” attitude.
	24. How do we proceed? Very Simple, Talk to us.
	You can also reach us at the following e-mail addresses:
	info@ebasetek.com for general information